We love The Consumerist... so customer-friendly, so corporate-mean. Today he links us to yet another confessional on why hauling your precious electronics in to a big box retailer for repairs or warranty work might not be the best experience of your life.
Basically, Mr. X admits to everything you already knew, but it's nice to hear it right from the keyboard of a Circuit City FireDog technician. Our personal favorites;
- "Most techs that are hired know little more than the basics, and learn as they go. You can't really have an experienced tech work on your machine, because once you leave, it may sit there for a few days, and who knows who will work on it then."
- "Your computer may well sit around for days without anyone looking at it. If we were low on computers to work on, we would often drag repairs out for days past when they should be done, just so we looked busy."
- "Sometimes, when we had a customer that kept bugging us because a part on his computer was taking forever to come in, we would just swap the part out with one off of a display computer to "expedite things."
As opposed to the service you get with a SquareTrade warranty, which our customers really enjoy, according to their reviews. We complete every repair or cash reimbursement within five business days, and our technicians are technicians... customer service is an entirely different department, and we don't even have a sales division. We let you make that decision.
Oh, and we charge about half what Circuit City does. Does that affect your decision at all?
Liked that? DIGG this post and Subscribe to our feed!
